Effective Date: 27 August 2026
Last Updated: 27 August 2026
At Soukhin Heritage, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, communicate with us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an order, or contact us, we may collect certain information, including:
Personal Information
- Full name
- Mobile/WhatsApp number
- Email address
- Billing and shipping address
- City, State, PIN/ZIP code
- Order and purchase details
- Information you provide while communicating with us
Payment Information
For online payments, we may collect or process payment-related information necessary to complete your transaction.
Soukhin Heritage does not directly store your complete debit card, credit card, UPI PIN, or banking credentials on our servers. Payments are processed through the applicable payment gateway or payment service provider.
Customers should always ensure that sensitive payment credentials such as UPI PIN, OTP, CVV, or passwords are never shared with anyone claiming to represent Soukhin Heritage.
Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of access
- General website usage information
This information may be used for website security, analytics, troubleshooting, and improving our services.
2. How We Use Your Information
We may use the information collected from you for the following purposes:
- To process and fulfil your orders.
- To confirm your order and payment.
- To arrange product delivery.
- To communicate with you regarding your order.
- To provide shipping and tracking updates through WhatsApp, SMS, email, or other available communication channels.
- To respond to your questions, requests, and customer-service enquiries.
- To process eligible cancellation, return, and refund requests.
- To improve our website, products, and customer experience.
- To maintain website security and prevent fraudulent or unauthorised activities.
- To comply with applicable legal and regulatory requirements.
- To send promotional or marketing communications where permitted and applicable.
3. WhatsApp Communication
Soukhin Heritage may use WhatsApp to communicate important information relating to your order, including order confirmation, shipping updates, tracking information, and customer-service communications.
By providing your mobile/WhatsApp number while placing an order or contacting us, you acknowledge that we may use it for necessary order-related communication.
You may contact us if you do not wish to receive non-essential promotional communications.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to provide our services, including:
- Payment gateway and payment service providers
- Courier and logistics partners
- Website hosting and technical service providers
- Website analytics and security service providers
- Customer-support or communication platforms
- Government authorities or law-enforcement agencies where required by law
Only information necessary for the relevant service or legal requirement will be shared wherever reasonably practicable.
5. Payment Security
All online payments are processed through the payment methods or payment gateway available on our website.
Payment providers may have their own privacy policies and terms governing the handling of payment information.
Soukhin Heritage does not request your UPI PIN, OTP, CVV, card PIN, password, or other confidential payment credentials through phone calls, WhatsApp messages, email, or any other communication.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences.
- Maintain shopping-cart functionality.
- Understand website usage.
- Improve website performance.
- Provide website security.
- Analyse visitor behaviour and website traffic.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Third-Party Services
Our website may use third-party services such as payment gateways, delivery/logistics services, analytics tools, hosting providers, communication platforms, or other technical services.
These third parties may process certain information according to their own privacy policies and terms.
Soukhin Heritage is not responsible for the privacy practices of third-party websites or services that are not controlled by us.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Maintaining transaction and business records
- Providing customer support
- Handling returns, cancellations, and refunds
- Resolving disputes
- Meeting legal, accounting, tax, and regulatory obligations
When information is no longer required, it may be securely deleted, anonymised, or retained where required by applicable law.
10. Your Rights
Subject to applicable laws and limitations, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for certain types of processing where applicable.
- Opt out of promotional communications.
To exercise any applicable privacy rights, please contact us using the contact information provided below.
11. Children’s Privacy
Our website is intended for general audiences and is not specifically directed towards children.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. External Links
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
Once you leave the Soukhin Heritage website, the privacy practices of the third-party website will apply. We encourage you to review their respective privacy policies before providing any personal information.
13. Changes to This Privacy Policy
Soukhin Heritage may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Soukhin Heritage through the contact details provided on our website.
Soukhin Heritage
Email: soukhinheritage@gmail.com
Phone / WhatsApp: +91 8910873948
Website: www.soukhinheritage.com
